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About The Group

About Quatrro Global Services

Quatrro is recognized as one of the leading Business Process Outsourcing companies and has pioneered new genre of outsourcing services for large as well as small and medium enterprises. The company which is spearheaded by the Guru of Indian BPO industry, Raman Roy, started operations in 2006 and lent true meaning to its tagline “Beyond the Existing”. Under Raman’s able leadership, Quatrro has taken the business services industry to the next level of innovation & efficiency by pioneering revenue enhancing platform-based services for the small & mid market companies and providing clients with innovative business models. Quatrro’s “Beyond the Existing” strategy focuses on addressing the untapped market segments and reinventing the price-performance-product equation for them. We currently have over 96 enterprise clients, 14900+ SMB & SOHO customers and 1,000,000+ individual customers in multiple geographies with diverse services covering Processing Services, Financial Processing, Technical Solutions, Mortgage Processing and Knowledge Services.

For Large enterprises, Quatrro provides innovative proprietary and 3rd party developed platform based services that cover multiple functions across the company while for small and medium businesses which constitute the new holy grail, Quatrro has pioneered platform based offshore and right shore services built on the strengths of cloud based and cloud compatible architecture. Quatrro offers affordable and capable services for SMBs utilizing the transaction pricing model which leads to revenue enablement for our clients. The skill based routing of processes on the "cloud" allows Quatrro to share resources across clients and empowers the company to provide complete pricing flexibility. Quatrro utilizes an innovative service delivery mechanism called "Onboarding", built on the strengths of internally developed technology, IP, Platform Multi-tenancy and Skill based Processing.

“Value Innovation”

Value innovation is central to the Quatrro strategy. Quatrro focuses on creating significant incremental value for clients rather than focusing on how to out-maneuver competition. Innovation and quality must be incorporated with affordability, which remains very important to clients. Quatrro believes it is possible to simultaneously pursue differentiated, value-added services while maintaining a low cost value proposition for clients. In order to deliver on this proposition, Quatrro:

  • Develops innovative pricing models which make the solution more enticing
  • Establishes partnerships when the cost of acquisition of technology or delivery platform is prohibitive
  • Shares support services across its business lines to minimize costs

Our services endeavor to drive performance of our clients businesses and help them grow with sustained profitability especially the SMB customers. Quatrro is remarkably different compared to most of the other players in the industry where in the focus continues to be on headcount, client technology and processes while our value proposition is primarily centered around “platform / cloud based” services and transformation. Truly speaking Quatrro is at the forefront of architecting the birth of yet another industry in the services space – the industry of “cloud based business services that have no geographic barriers or limitations”.

As a result, industry has taken renewed interest in us and this is evidenced by the number of awards as detailed below:

Quatrro has been honored with 10 industry awards since December 2011, which were conferred by leading organizations such as International Association of Outsourcing Professionals (IAOP), World HRD Congress (WHO), India Power Brands, Stars of the Industry Group, Cyber Media - Global Services and Dataquest

Some of the awards included in the list include:

  • 2013 Global Services 100 List of Outsourcing Providers across the world
  • 2013 DSCI Excellence Award for Security in BPM-SME
  • Top 75 Service Providers globally by IAOP.
    • Best 10 Leaders: Entertainment & Media
    • Best 20 Leaders: Retail & Consumer Goods
    • Best 10 Companies: Corporate Services
    • Best 20 Companies: Financial Management Services
    • Best 5 Companies in Middle East
    • Best 10 Companies: Pharmaceuticals
    • Top List Climbers Year to Year
  • Best Employer Award – Dataquest CMR BPO E-Sat Survey 2012
  • ET NOW IndiaMart Leader of Tomorrow – IT / ITeS – BPO / VAS
  • “BPO Excellence Award”
    • Most Significant Contributor to the BPO Industry
    • Social Change Agent Award